Later on in the project, the loss of the functional analyst has a smaller potential impact for the project. QuickBase provides templates and tools for creating simple database systems in very short periods, provides the hardware for running the application and Web site, and can be accessed by many different users over the Web. The average time to create an app on this platform is 6 days, which includes editing images and other tasks. During this stage, users and technical specialists review the solution to determine how well it has met its original objectives and to decide whether any revisions or modifications are in order. The migration required WestJet agents to go through complex steps to process the data. When WestJet went live with the new system in October , customers struggled to place reservations, and the WestJet Web site crashed repeatedly. However, rapid prototyping may gloss over essential steps in systems development, such as thorough testing and documentation.

The user is encouraged to work with the system to determine if the prototype meets his or her needs and to suggest improvements for the prototype. The systems lifecycle requires that information systems be developed in formal stages. Salaried, Hourly, and Temporary are subclasses of Employee. One was to streamline existing processes, continuing to rely on manual procedures. What are the objectives of a solution to the problem?

The process of planning change in an organization so that it is implemented in an orderly and effective manner is so critical to the success prouects failure of information system solutions that we devote the next section to a detailed discussion of this topic.

Many firms underestimate costs for identifying and evaluating vendors of informa- tion technology proojects, for transitioning to a new vendor, for improving internal software development methods to match those of outsourcing vendors, and for monitoring vendors Chapter Using fourth-generation languages, graphics languages, and PC software tools, end users can access data, create reports, and develop entire IS. Chapter 4 points out that the software for most systems today is not developed in-house but is purchased from external sources.

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The council sells over 1. When WestJet went live with the new system in Octobercustomers struggled to place reservations, and the WestJet Web site crashed repeatedly.

The process does not have to be sequential, and key parts of development can occur simultaneously. What value does this Web site provide the firm?

jetblue and westjet a tale of two is projects case study answers

The system was made more efficient for sestjet with slow Internet connections. What people, organization, and technology factors caused those problems? Scope, Scoring model, Structure chart, Structured, System testing, Systems analysis, Systems design, Systems development.

Implementation and Change Management Dealing with these project risks requires an understanding of the implementation process and westuet management. Risk refers to potential problems that would ttwo the success of a project. We can see how class and inheritance work in Figure Management support and control of the implementation process are essential, as are mechanisms for dealing with the level of risk in each new systems project.

The list was cut to a more manageable size and the executives were asked if there were any additional reports or data from which their organizational groups could benefit.

d’ace: CHAPTER JETBLUE AND WESTJET: A TALE OF TWO INFORMATION SYSTEM PROJECTS

They also needed features like the ability to link prices and seat inventories to other airlines with whom they naswers. These findings were very useful in determining the right set of reports and dashboards for Honam executives.

jetblue and westjet a tale of two is projects case study answers

They projeects up-to-the- minute reports that they could view quickly on their desktops. What are its inputs, outputs, and processes? Detailed documentation showing how the system works from both a technical and end-user standpoint must be prepared. During systems analysis, systems builders document the func- tional westje of the system, specifying its most important properties and what the proposed system must do.

A system designed around the wrong set of requirements will either have to be discarded because of poor performance or will need to undergo major modifications.

JetBlue and WestJet: A Tale of Two IS Projects – Case Study Example

As the carries grew, they needed more processing power to deal with increasing numbers of customers. Managing the Change Developing a new information systems solution is not merely a matter of installing hardware and software. The inventory should include all internal factors for the project such as resource changes, assumption failures, and sponsor availability.

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The step is jetblus inventory the situation.

jetblue and westjet a tale of two is projects case study answers

If the completed prototype works reasonably well, management may not see the need to build a polished production system. These online development environments come from a range of vendors, including Oracle, IBM, Salesforce. One was to streamline existing processes, continuing to rely on manual procedures. If the new system involves challenging and complex technol- ogy, you can recruit project leaders with strong technical and administrative experience.

JetBlue and WestJet: A Tale of Two IS Projects by Amira AL Jaoui on Prezi

Volunteers no longer have to tabulate orders Process design: Many firms underestimate costs for identifying and evaluating vendors of informa- tion technology services, for transitioning to a new vendor, for improving internal software development methods to match those of outsourcing vendors, and for monitoring vendors. It is difficult jetbkue convince local managers anywhere in the world to change their business processes and ways of work- ing to align with units in other countries, especially if this might interfere with their local performance.

The square box represents an external entity, which is an originator or receiver of information located outside the boundaries of the system being modeled. Recruiting westjwt wide range of local groups to transnational centers of excellence helps send the message that all significant groups are involved in the design and will have an influence.

Intangible benefits, such as more efficient customer service or enhanced decision making, cannot be immediately quantified.